JOB SUMMARY: Provide a positive customer experience when greeting visitors, answering questions or providing directions and operating a multi-line switchboard. Adhere to all Human Capital processes and procedures.
REPORTS TO: Senior Operations Manager
- Maintain and display a professional image as you are the first point of contact on the telephones and in person.
- Assist and answer questions and inquiries as a representative of the Human Capital department in person, over the phone or email.
- Monitor front office which includes the front door, signing sheets and visitors to the building.
- Arrange and schedule interviews for the recruitment process.
- Monitor resume bank and give daily updates.
- Prepare necessary documents and files for all Human Capital processes.
- Create and send reports using the various templates provided.
- Organize and update relevant data using appropriate database applications.
- Create and update files for all applicants and employees.
- Participate in meetings, conferences, and team activities.
- Maintain confidentiality of Client, staff and company information.
- Adhere to schedule for shift and daily assignments.
- Adhere to stated policies and procedures of the Company.
- Adhere to procedures relating to the proper use and care of equipment and materials for which the role has responsibility.
- Excellent communication and interpersonal skills
- High level of competence in MS Office
- Knowledge and understanding of telecommunication devises and telephone protocol.
- Knowledge of general office protocol
- Knowledge of filing and maintenance of records
- Ability to follow written and oral instructions and communications
- Attention to detail, accuracy and time management
- Flexibility and Adaptability while maintaining professionalism
DISCLAIMER: This document outlines the duties required for the position to indicate the level of responsibility and accountability. It is not a comprehensive or exhaustive list and the manager may vary duties from time to time which do not change the general character of the job or the level of responsibility entailed.
Click to download: Application Form