Mission Statement

To provide outsourcing services with precision and excellence, creating prosperity for all customers, employees and shareholders.

Vision Statement

  • To be the employer of choice in Jamaica, selecting only the best and the brightest to join our dynamic team.
  • To be the outsourcing  service of choice to all companies globally.
  • To be the leading provider in outsourcing services.

Company Overview

Worldwide BPO & Call Centres  started with fifty-two agents and now has a staff complement of over 250 employees’ who everyday spends time amazing and delighting each customer as they supply world-class customer service. With the mission to become the best Global Business Process Outsourcing Provider for customer service and complementary back-office processes, Worldwide BPO is redefining outsourcing excellence in the contact center industry. Operating from Kingston, Jamaica and led by some of the most experienced and qualified individuals in the business, Worldwide BPO is a leader in offshore BPO service in the country.

About Us

Worldwide BPO and Call Centre Ltd. is redefining outsourcing excellence in the contact center industry, by raising the bar on expectations.
Creating jobs for individuals who possess the right attitude and aptitude to provide world class Customer Service. Worldwide BPO and Call Centre Ltd. is led by some of the most experienced and qualified individuals in the business; their leadership style complements some of the most efficient, friendly and understanding staff that is second to none. WorldWide BPO and Call Centre Ltd., with the mission to become the best Global Business Process Outsourcing Provider for customer service and complementary back-office processes is redefining outsourcing excellence in the near shore contact center industry. Operating form Kingston, Jamaica and led by some of the most experienced and qualified individuals in the business, WorldWide BPO and Call Centre Ltd. is a fast growing BPO service provider in the country. With a service range covering inbound and outbound services with rigorous quality and training methodologies, Worldwide BPO and Call Centres is your ‘Perfect Call Center Services Provider Partner’.

Strategic Business Units

Each project is managed as a Strategic Business Unit and is independent of all other projects; the Client is appointed their own single point of contact.

Quality Monitoring Lifecycle

  • Fully integrated option to review your agent’s customer interactions based on easily created forms, creating analyses and reports of the way your customer engagement is executed.
  • Alternatively, we offer sample interfaces to support preferred third party solutions for Quality Management.
  • Voice Recording
  • All conversations can be recorded and stored securely with configurable retention period.
  • Customer Satisfaction Surveys
  • The use of Customer Satisfaction surveys is an important part of a customer engagement solution. We provide you sample options to create the surveys you need. The dial plan editor allows you to create IVR based surveys while our form builder gives you the opportunity to create comprehensive and visually attractive web based customer satisfaction surveys. Real-time alerts based on the results and extensive customer survey reports are part of the solution.

We’re a multidisciplinary team of business professionals, strategists, consultants and more united by our eccentric customer driven spirit